Nokia India — Charging problem with Nokia 710

Address:

New Delhi, Delhi

Sir, My phone NOKIA LUMIA 710, IMEI No. [protected] was not charging properly (intermittent problem). It was shown to M/S Service & Communication Solutions Sukhdev Vihar Market, New Delhi, (an authorised Nokia Care Centre) . I was told that its USB jack had been broken and needs to be replaced. The said company replaced the same and charged me Rs 2400/-(bill no. 1409 dated Nov 14, 2014). However, when the problem was noticed again It was shown to said company on Nov 29, 2014. I was told the problem is with battery (dead) and not with the replaced part, as suggested I replaced the battery by purchasing a new battery( Sr No[protected], 0670635)for Rs 940/-(bill no.8139 dated 29/11/2014) from the said company. When I noticed the same problem still persisting with the new battery also, I brought it to notice of the company but I was told that I would be charged again for the same problem /parts as the one month warranty period of the part replaced has been expired. It may be mentioned here that as the charging problem of the set is intermittent and could not be noticed till the complete discharging of battery I could inform company only after 15 days (within the warranty period) in the first instance but I was advised wrongly by the company. In the second instance by the time I could notice the problem one month warranty period was passed. Now I am being charged again for the same problem (which could never been solved by the company).Moreover, I was in the impression that since I have changed the battery as well as its charging circuit from the authorised service centre of Nokia, the problem might have resolved. But its seems that company instead of finding the actual fault replaced the good parts. I have been charged twice for the repair of one fault (which could never been solved by the company) and have already paid a total amount of Rs 3340/ to the said company. Now company intend to charge me again for the same problem . It is requested to kindly look into matter and my phone may kindly be got repaired without any additional charge or refund the money spent on the unsolved problems from the said company. Regards D.S.Rawat