Nokia India — company put wrong address for delivery, on cancelling didn't received refund for my order!

Address:

New Delhi, Delhi, 110009

New Nokia company, HMD Global (www.nokia.com) are clearly a very mismanaged company. Customer support on chat, overcall, over Email; all provide different comments which are contradictory and not in sync at all.

I purchased Nokia 7 Plus from their official website, where I put different Shipping and Billing address. They end up in sending the mobile device to billing address instead of shipping one and in result courier team cancelled the delivery and returned the device back to Nokia.

Meanwhile, I asked their team for the refund. As I suspected initially when my order was shipped I asked them to re-route it cause they used the wrong address. They told me I will get the device in 1-2 working day on the rectified address. But no it was cancelled and then their customer support over the call said they will ship me another one once they received it back. Over the chat on the very same day, they told me I will not get the device at all nor any refund. Over the email, they told me that I will get the refund in 3-4 working days. then after 5 working days on asking they said to wait for some more time around 7-10 working days. However, still, I have neither my money nor my device. They have taken my hard earned money 26000 Rupees and not refunding it back.

Please help me in this. This is very wrong on Nokia (HMD Global) part. I have attached snapshots as proof. Have a look and see how rubbish this company is. I urge anyone who is buying Nokia devices, beware of their customer support services. If you end up getting in trouble with it I don't see you ever getting any warranty, replacement or ay help from their end.