Nokia India — Complain against Nokia lumia 925

Dear sir, I purchased a NOKIA LUMIA 800 in 2013 and before completed its one year it started creating problems and at last it switched off and never turned back on . I contacted nokia center twice and finally submitted my phone at your Nokia centre Lajpat nagar, they kept that phone for more than one month but could not repair and swapped with Nokia Lumia 925 in 2014. After not even six month Lumia 925 also started creating problems like hang, sudden switch off, ringing even phone is hanged or switched off and so many. At last that also switched off and never turned back on and I had to contact Nokia centre in beginning of February 2015 and they kept that phone with them for two days and they said phone is dead. Now, they saying it will be repaired but cost Rs. 10, 125. When I asked them that it's not even one year then they replied that combining both phone's running time warranty is over now. That means Nokia centre people did not replaced a genuine phone to me, they replace it to complete its warranty period only. I buy more than 500 phones every year on behalf of my company from various brands for our dealer and distributor and take warranty for one year at our own but I did not find any complain but since I personally started using Nokia Lumia i'm facing hell lot of problems. Kindly do the needfull asap so that I can take my further action. IMEI-[protected] Jobsheet nos[protected] / 140123 /59 / [protected] / 140222 / 05 Handset swapped with EMEI [protected] [protected] / 150303 / 032 Handset Dead. Estimate Rs.10, 125/- backend repair charges. For more details pls contact Mr Pradeep - [protected], Nokia Care, Lajpat nagar Looking forward your prompt reply. Your sincerely, Jasoda Gulliya GM- Marketing Kamdhenu Ispat Limited 91-[protected] [protected]@colourdreamz.com