Nokia India — complaint against jammu service center

Address:

Jammu, 180010

I visited on your jammu customer service center on 01/04/2019 with nokia 5 having issue with charging. And the person who received mh mobile told me that he would call me after checking my cell. I visit again by evening and aftrr checking my cell i found my combo is broken and not working.
Next morning i visit again and talked to mr rajeev gandotra and he was assure me if same was broken by staff, same will replace, but till date no one responed me and even he is not picking my call.

Who will bear the loss and whag kind of services they are providing.
Pllease resolve my issue other wise i m going to take strick action against jammu service centre.

Regards
Jp sharma
[protected]