[Resolved]  Nokia India — False commitment from NOKIA Company

Address:

New Delhi, Delhi

Hello, I m Shailendra Kumar Pal, bought NOKIA LUMIA 720 in October 2013 and used it very well but in between May-June 2014 I found problem of phone hang/rebooting etc. and send it to Nokia Service Centre and got my phone back after 20-25 days and after using it for one month my phone was completely dead and again i send it to Nokia Service Centre for replacement and they handover my handset after one month with IMEI No. swap and guarantee by Nokia Care Line that phone was completely changed with all new internal parts. After using it for few days again i found many problems like network drop, rebooting, hang after that i spoke to Nokia Care Line and they told me to submit my handset and provide them job sheet no. so that they can replace my handset with the brand new one but from 7th October, my handset remains with that service centre and there's no response from them. I had extended my handset's warranty but most of the time it remains with nokia care now I am irritated by this type of behaviour, this kind of service and yes with this brand NOKIA. Now after more than 2 they have already taken to resolve my issue, I had received call form Mr. Chandrakant on 05/12/2014 he told me that company has resolved my issue and finally company will give me the brand new handset within a week, I had received call from Nokia Care Centre that my new handset is arrived in their centre, but when I was go there to take handset they provide me the old one after reaping of the existing handset, I refuse to take that handset and call to the Nokia Care line to raise the complain again, So now still I didn't get my solution till now, Now continuously I got false commitment from you people, That's why I want that to go to the option 2 or 3 I want you to do this favour to me that:- 1.Eeither my handset will replaced by the brand new one. 2. I can buy any other phone with the difference borne by me. 3.Please give me my money back asap. Following Details of my phone is as below: Company Product Company Name: NOKIA Model No: Lumi 720 IMEI No:[protected] Customer Care Name: NRI Communication Job Sheet No:[protected]/141007/036