[Resolved]  Nokia India — Lumia 620 Warranty declined

Address:

Mumbai City, Maharashtra

Lumia 620 Phone, in warranty. Power switch started giving problem, used to work intermittently. Visit 1 - Took it to nokia care center, they took the phone, did something, and it worked problem resurfaced after a day. Visit 2 - Took it back to same nokia care center, they again took the phone, did something, it worked problem resurfaced after few more days Visit 3 - Took it back to same nokia care center, now they refused to take the phone, told us it was physical damage, someone has used feviquick type solution inside phone, warranty declined. new 620 costs 10, 000Rs. repair charges quoted 4000/- Rs. the only people who opened and repaired this phone are nokia care people, they repaired the phone twice free of cost under warranty. and now nokia claims there is physical damage ! Service Request Number #[protected] I know there are no hopes of getting help from nokia, at most we consumers can just write about our experiences so that other users are not fooled by such malpractices by big brand names. No wonder nokia was leader once, and is now struggling. Good phones, but really bad attitude towards customers