[Resolved]  Nokia India — Lumia 720 - Screen problem - In warranty - Pune

Address:

Pune, Maharashtra

My Lumia 720 (IMEI no. [protected]) started behaving erratically from Thursday 27th Nov. Took it to the Nokia care centre on FC Road where I was told that the since they do not have the parts, I should try to visit the Karve Road centre. Went there and I was told that the screen needs replacement and it would take 1 month for the same. Since the phone is unusable, had no choice but to take backup and submit the phone on Saturday 29th Nov. Originally I was told that I would be given a standby phone however the same was also not given since they did not have any !!! If it is going to 1 month for the screen to be replaced during my warranty period, it means that I am without the phone for 1 month out of my 12 month warranty period. Whats the point of it ??? Going through the forums and reading about other users of 720 and their similar problems ... I am beginning to see a pattern where Nokia just doesnt seem to care about the service !!!