Nokia India — Mishandling of hanset, not replacing battery

Address:

Patna, Bihar

hi.
this is NEHA
I have a complaint against thecare centre of NOKIA.
I have been using NOKIA ASHA 210 handset form 3 yrs.
I went to ROOPRANG care centre for BATTERY REPLACEMENT 3 days back..
But even after replacement BATTERY WAS getting DISCHARGED quickly.

Rooprang Telecom
Device Care point, Recycling point
Address: 800001, Frazer Road 800001, Patna (Bihar), India
Phone: 91-[protected]
Email: [protected]@caresupportindia.com

So in order to complain the same I went to the above CARE CENTRE ON[protected].But INSTEAD of BATTERY REPLACEMENT..they took my handset ALONGWITH MEMORY CARD to their SERVICE ROOM upstairs and brought it back WITH ENTIRE PHONE MEMORY CLEARED.
They cleared (PHONE+EXTERNAL) MEMORY WITHOUT EVENN ASKING ME ONCE
And on questioning they replied that your PHONE HAD VIRUS!

what type of LOGIC is that INSTEAD OF BATTERY REPLACEMENT they CLEARED MY PHONE DATA???

And that BATTERY PROBLEM is still there.
I request NOKIA SUPPORT to bring this to their ATTENTION and Kindly STOP HIRING SUCH UNSKILLED WORKERS WITH NO BASIC MANNERS!!!