[Resolved]  Nokia India — No replacement for faulty Nokia Lumia 720

Address:

Mumbai City, Maharashtra

I purchased a Nokia Lumia 720 on 9th July 2013, Mumbai. within no more than 20 days time the device started showing problems it would hang in between would automatically go blank and get switched off and wouldn't start till all the batteries drained out or software reboot. I submitted it to the nokia care centre at charni road mumbai, they repaired it in some days. Again after 15 days same problem persisted with even some more. They again promised to repair it and give it back within few days. But everytime i get my device back again after 15-20 days there are new problems.So much so that they had sent the device twice to Delhi for repairing at their head office and i wouldnt have my phone with me for 15 days. It so happened that in 4 months i submitted my phone 5 times to be repaired and so my supposedly brand new phone wasnt with me for almost one and a half month and otherwise it would be in proper working condition. MY QUESTION TO NOKIA IS THIS YOUR QUALITY PRODUCT? IS THIS FOR WHAT I SPENT MY RS17, 500 ? To suffer with a faulty device? again and again visit the Nokia Care Centre waiting in the long ques letting my work suffer? to lose all my data, contacts, etc as it gets formatted and again restore data everytime? to keep calling the nokia care to find out if its repaired ? finding out if the manager is in office and can look into the issue? Inspite of all this and me constantly asking for a replacement i agreed with the manager promising me that they have completely repaired my phone and there wont be any issues further trusting the Nokia Brand. Not more than a month and again there are issues with my device the camera isnt working properly. And now i refuse to take a repaired phone i either want a new replacement or my money back.I havnt spent rs 17, 500 to waste more money, time and loose my mental peace or keep using a repaired phone.And as my phone is under warranty it might get repaired but what when its warranty is over ? The company wouldnt even entertain us. Looking forward for an immediate, responsible reply. IMEI Number: [protected] Job sheet Number:[protected]/131212/36