Nokia India — nokia 6.1

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I'm prabhat ghosh, sr manager of bank of baroda. I have purchased nokia 6.1 ds (4gb) [protected] from anandamela parcus road, gt road, purba barddhaman, wb 713101, service ph no [protected] bearing invoice no. Pr/gst/3252 dated 12.06.2018 of rs 18, 400/-. My mobile is not charging up so i have submitted mobile nearest service center at rajnandini telecom, gt road, muchi para, burdwan, wb 713101, m - [protected] on 11.08.18. And they assured me the set will be return within 7 to 10 days. But after elapse of 16 days they have given excuse parts is not available so they are unable to give back my set. My question is how many days it will take to repair my mobile. If you have some internal issues then kindly replace my mobile. I know nokia is one of the reputed brand name in india as well as global. So kindly considered me for replacing as im facing a lot of problem without mobile in office as well as my personal life.