Nokia India — nokia 6.1 plus

Address:

B/2-101,Victoria Greens,385-Garia Main Road,Kolkata, 700084

I bought a nokia6. 1 plus handset. My phone is withon the warranty period. It has 5 months left of a 12 month warranty period. The charging port of the phone stopped working. At first it would charge then get disconnected on its own, show that it's charging but actually not get charged and finally stopped charging at all. I saw that this is a widespread problem with almost all users. I took the phone to a service centre and they said that i needed a replacement of the mother board and that it wouldn't be covered by the warranty due to liquid damage. My phone has never been in contact with any liquid. There are still 5 months of warranty left too. I believe they are trying to cheat their way out of paying for a manufacturing defect of nokia phones. Ideally they should recalk the products due to the widespread charging problems but the minimum they can do is fix the chargong issue for free. I feel cheatef because i was promised a sturfy product as it was decevingly marketed as very aturdy and good quality but it is of very poor quality. They are using excuses like liquid damage to to get out of paying for a manufacturing problem on their part which is very grave. My phone has no liquid damage but i believe these people are very capable of causing some minor issues themselves because my handset was in the possession of the service of nokia, just to cheat customers. The service centre then asked us to pay servicing charge for working on the phone, even though phone was withon warranty period. They refused to give us the phone without us paying them 350 rupews. They coerced us into giving them money as they would not return the handset otherwise. Never had i imagined nokia would stoop to this level