Nokia India — nokia 7 plus mobile phone

VikasB30

from Delhi, Delhi

Address:	New Delhi, Delhi, 121003
Website:	www.nokia.com/en_int

08-May-18 - I purchased Nokia 7 Plus phone from Nokia India website on 8th May with order number 6548

11-May-18 - It was delivered but having manufacturing / hardware defect which I highlighted to Nokia support chat on same day. Nokia chat support advsised to contact Nokia care (service centre). I visited Nokia care at Faridabad NIT. After basic check they advised to contact Nokia phone customer support as phone was purchased from Nokia Website because Nokia have 10 days replacement guarantee
.
16-May - Nokia customer care support logged complaint # 319482 and asked me to provide video of the issue with handset. On same day I provided the evidence

18-May - Got response that first level check has been passed and logistic department will arrange device pickup for replacement.
22-May -Nokia 7 Plus Phone (including all accessories) was picked on 22nd May 2018 from my residence

From 24-May to 7 June 18, I am keep asking to update and share the delivery date but they are keep asking 2-3 days.

In emails and on phone I was keep asking them to keep the phone with them and return my money back but they told that NOKIA do not have any refund policy but never share SLA (service level agreement) with seller or timeline for replacement.

Enclosed
Return shipment receiving with bill copy

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Nokia India customer support has been notified about the posted complaint.

Jun 12, 2018

Updated by VikasB30 Thankyou for your action. But Nokia Care is not responding any of the email. On phone support they have one standard tag line "wait for 2-3 days"
Can you forward the case to Nokia Management / senior staff so that they understand the Customer value and take care of the Brand Value.