Nokia India — nokia 7 plus/nokia mobile care

Address:

Outer Ring Rd, Opp to Home Town, CKB Layout, Chandra Layout, Marathahalli, Bengaluru, Karnataka 560037, Bangalore, Karnataka, 560037

I have given my Nokia 7 plus handset for repair in an authorized Nokia service center named K.R.K Solutions, Marathahalli, Bengaluru (Ph. [protected]).
I gave it on 27/5/2019 and it is been 16 working days and still they have not given any update on the service yet. When i called them, they told me that they have been waiting for Nokia India's approval to give a replacement.
It is because they could not find the spare for the handset, which is a charging port. I don't think that it is a healthy gesture to give away a whole new replacement mobile just for a spare part.
Now the important thing is that the service center could not provide a replacement mobile until unless the Nokia India approves the replacement. They have told me to wait for another 15 working days and let us see whether the Nokia India approves the replacement or not.
This is a shame that the service provider expects a customer to wait for one whole month and still does not give any confirmation on the date either.