ADVERTISEMENT

[Resolved]  Nokia India — nokia 8

I submitted my device on 3rd october due to display issue, service center deadline was 18th october, till today no update by when i will get my device back, customer care doesn’t has any update, email support team is asking to wait but not ready to give any date, service center also not able to provide any confirmed date.
I tried calling up customer care team but they keep asking me to wait for few days,
Email team rep: rashid keeps sending me same messages again and again, service center team said that they couriered device to bangalore team, no response from banglore team.
Entire nokia support is helpless and useless.

When i submitted device they said parts are not available, i am not able to understand how is it possible, company like nokia doesn’t has parts for their own products.
Was this information helpful?
No (0)
Yes (0)
Nov 7, 2019
Complaint marked as Resolved 
Hi, my issue got got solved and I got my phone replaced. Thanks to Consumer forum.
Oct 30, 2019

Complaint Status

Nokia India customer support has been notified about the posted complaint.
Oct 30, 2019
Updated by Smrera3
Complain no: 1263027,

Nov 01, 2019
Updated by Smrera3
I have not received any calls or messages from Nokia yet. Seems Nokia is not I treated in solving my problem. And Nokia is also not concerned about consumer forum.
Complaint comments  Add a CommentShareTweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Nokia India
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    51%
    Complaints
    7733
    Pending
    0
    Resolved
    3848
    Nokia India Phone
    +91 12 4483 3000
    +91 22 6776 9000
    +91 33 4006 2264
    Nokia India Address
    SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
    View Full Information
    ADVERTISEMENT