Nokia India — nokia care and service center not able to resolve sim detection issue

Address:

Gurgaon, Haryana, 122009

I am facing this problem of phone not detecting the sim. I chatted with nokia care during the week of 17th december 2018 - you will have the chat details. I was instructed to try out a few reset steps which i tried but the problem remained. I visited the authorized nokia care centre (Ss technologies) in gurgaon and submitted my phone on 22nd december 2018 (Job sheet no[protected]/181222/008). However, they informed me that the imei nos have got corrupted because i tried the reset options and hence its not covered under warranty. On 29th december 2018, i called up nokia support on[protected] and explained the case. I also got the nokia support executive speak to the engineer from the authorized nokia care centre (Ss technologies) in gurgaon. My case was registered on 29th december and i was told i will get an update in 48 hrs. I am yet to get any updates. I called up nokia support on[protected] once again on 5th jan 2019 (Today) and again they told me i will get the revert in 48 hrs. Not sure what is going on and when can i have my phone fixed. This is creating inconvenience to me - never expected when i made the decision to buy a nokia over all other options.
My contact no is [protected] and the complaint no is 793638