Nokia India — Nokia Care replaced parts of original set with damaged ones- serious offence

Address:

Alappuzha, Kerala

Nokia 720 given for repair at Nokia Care (NK Services, Tattarambalam) on 25.05.15-reason phone not switching on. Handed over the set and received receipt. Next day the technician informed that board is irreparably damaged and replacement of board will be costly. Next day when I went to collect the phone the technician handed over the phone but the display (screen) was not of the original one.(My mobile was having a visible scrach). When I disputed the technician apologized that it was a mistake and display was wrongly interchanged with another mobile under repair and promised to arrange an original display within a few days. I am worried about other original parts viz camera-front and back, battery and other parts and I dont trust the officials any more. I need intervention by Nokia people, cross checking of my mobile and a certification to the effect that the display, battery, camera etc are part of the original 720 and that there is no duping of parts.