Nokia India — Nokia lumia 625 mobile set

Address:	Kolkata, West Bengal, 700008
Website:	not known

On 29th august 2015 i, indranil chattopadhyay having lumia 625 mobile set, (Imei no [protected]) went to your nokia service center (Anand international, 233 diamond harbour road, kolkata - 700034) and came to know that warranty period of my lumia set had been already over. Then i, requested to the concern person who was present in service center. His reply was such that he would reply the same at the rupees 3500/- to 3800/-. Thereafter he would inform me that he would give a ring when my lumia 625 set will get repaired and rectified. Afterwards, i gave several rings but reply was same that “when it will be repaired, i will be informed “. Then unfortunately i was hospitalized due to my cystoscopy operation at kothari medical center. The repair activity of lumia 625 set has got in to my oblivion. After my recovery, being discharged from hospital, i went and met the service center and met the concern person, and enquired the repair of my lumia 625 set. The reply was such that the coolest person of the world would get irritated, listening to the question “what was the initial cost i was offered” my reply reply was that it is rupees 3500/- to 3800/-, then concern person replied to me, ”ok”. To my utter harassment, i have not got my set till today.

After 8 months they are demanding repair cost of rupees more than 3800/-, (It maybe rupees 5000/-). Kindly consider my sincere and humble request from the view point of customer need, requirement, satisfaction and over all delight. What you normally provide to keep the image of nokia flying high. Hope the no 1 person of nokia, ceo, will definitely take care of my problem give a ring to my mobile no. As mentioned below and also give an email as mention below.

With warm regards,

Indranil chattopadhyay