[Resolved]  Nokia India — Nokia Lumia 630 , SIM 2 not working

Address:

New Delhi, Delhi

I purchased a new Nokia Lumia 630 (IMEI No. [protected]) on 27th June 2014 from Nokia Priority Store, Kalkaji, New Delhi. Initially I was using single sim. After few days I tried using second sim but it was not detecting it.I went to NCC Lajpat Nagar New Delhi. They kept the mobile to be sent to Bangalore for repairs and issued me job sheet no[protected]/140731/038 dated 31st July 2014. On 11th August 2014 I received a call from NCC that my mobile has been returned without repair as it has been tampered and is not covered under warranty. I was shocked. A brand new mobile, just a few days old, how it is tampered, more over I take so much care in using my mobiles, such a irresistible reply from NCC, I could not digest. I was without mobile for so many days. Now when I am looking into complaint forums on the internet, there are many similar complaints against Nokia.If I would have know earlier, I would not have bought any Nokia phone.I am surprised that Nokia was one time most trusted brand in India, but now its losing because of such acts. Jjust to save on small things they are wrongly blaming customers that they have tampered the phone.How do I know that my phone is tampered. If such is the case NCC should have proved it to me when I visited them with the problem. Once accepted by NCC and job sheet issued, back end repair centre should repair the phone asap without blaming the customer that he has tampered the phone. If that was the case, Bangalore repair centre may have called me or sent an email to me to deposit some repair charges. For once I might have considered it . But by just returning the phone without repairs after wasting so many days and moreover wrongly blaming me that I tampered the phone is not correct. Now my faith in Nokia is shattered and have no option but to use it without second sim working. I may sell off this phone at whatever price and will never buy any Nokia phone and will recommend all others never to buy any Nokia product.