Nokia India — Nokia Lumia 920

Address:

Pune, Maharashtra

I am Krunal Jamgade, Pune I had purchased Lumia 920 in dt 20.10.2013 (cell details, IMEI [protected]), I found one red line on display when I removed from charging on dt 05.08.14 so I immediately went to Nokia care with Bill. Nokia person checked & said it will take 15 days as this phone will go to factory & you will get a call when phone comes. But I physically visited to Nokia three times, two times Nokia person said phone has not come yet & we will call you when it comes but I did not receive any call from Nokia. When I visited third time that time I came to know that, I showed the comment that phone has been tapered (insertion of liquid), I told them it is not possible that this is very costly phone & I know how to handle, but Nokia person said this will be repaired on chargeable basis of approx Rs.9000/-. With this reply I am not happy at all, & also found that my phones's Speaker are not working, I can not hear any voice of video or songs. Nokia never admit there problem related to their product & how can they assume about customer's phone. I want my phone to repair or phone should be replaced with new phone. Very bad experience about Nokia, I should have understood if phone is not in warranty, but my phone is in warranty period. So please take this issue with higher authority & replace my phone, I am not happy with service at all. I want new phone, If I dont get new phone I will complaint globally