| Address: | Chennai, Tamil Nadu |
I bought nokia 925 June 2014.Still i am doing service(eight time).
Firstday i got Network coverage problem.I went to Nokia care and service.
After three months I got SIM Error message I gave for service and got back after 15 days.It worked for 2 weeks and again got the same error.I asked replacement they did not give.Totally eight times i gave for service.still they are unable to fix .
Also I have attached chain of mail conversation with this.
[protected][protected][protected][protected][protected]
Dear Kamal Paulsamy,
Thank you for emailing Microsoft Mobile Device
Support.
This e-mail is in reference to the concern with service
provided by Care Centre. I regret for the inconvenience caused to you.
In
response to your email, I would like to update you that the case has already
been escalated to our concerned department. Kindly be assured that the matter
would be looked into on a priority basis and a representative from our relevant
department will contact you at the earliest.
Note: Microsoft Mobile
devices does not have policy to provide refund.
Further, I acknowledged
the information received from your side and have taken your valuable
feedback.
And here is the reference number for your inquiry that would
help us follow up on your case. Kindly provide us with this No. to be able to
help you better.
Reference:1-[protected]
Kind
regards,
Inder Raj
Microsoft Mobile Device Support
Representative
India
[THREAD
ID:1-794MLN7]
*--*--*--*--*--*--*--*--*--*--*--*--*
-----Original
Message-----
From: [protected]@hotmail.com
Sent:
19/03/2015 03:21:39 PM
To:
Subject:
Re: Reference:1-[protected] [SR# 1-[protected]]
Hi
Send a
meaningful mail.Nothing in your last mail.
It is my eight time given for
service.So you will take another 15 days for
service.Anyway this time I
will go for consumer.
Also I forwarded this chain of mail to public forum and
complaint to help
user not to buy windows mobile.I won't stop until I get my
money back.
regards,
Kamal Paulsamy
-----Original
Message-----
From: contactcentre.[protected]@microsoft.com
Sent:
Thursday, March 19, 2015 9:41 AM
To: [protected]@hotmail.com
Subject:
Reference:1-[protected] [SR# 1-[protected]]
Dear Kamal
Paulsamy,
Thank you for emailing Microsoft Mobile Device
Support.
This e-mail is in reference to the concern with service provided
by Care
Centre. I regret for the inconvenience caused to you.
In
response to your emai, I would like to inform you that the case has been
forwarded to the concerned department. Our representative will contact you
at the earliest.
Further, I acknowledged the information received
from your side and have
taken your valuable feeback.
And here is the
reference number for your inquiry that would help us follow
up on your case.
Kindly provide us with this No. to be able to help you
better.
Reference:1-[protected]
Kind regards,
Sahil
Sharma
Microsoft Mobile Device Support Representative
India
[THREAD
ID:1-794MLN7]
*--*--*--*--*--*--*--*--*--*--*--*--*
-----Original
Message-----
From: [protected]@hotmail.com
Sent:
18/03/2015 01:03:18 PM
To:
Subject:
Re: Reference:1-[protected] [SR# 1-[protected]]
No
update?
Regards,
Kamal Paulsamy
-----Original Message-----
From: contactcentre.[protected]@microsoft.com
Sent:
Monday, March 16, 2015 4:19 PM
To: [protected]@hotmail.com
Subject:
Reference:1-[protected] [SR# 1-[protected]]
Dear Kamal
Paulsamy,
Kindly ignore the previous mail.
Thank you for emailing
Microsoft Mobile Device Support.
This e-mail is in reference to the
concern with service provided by Care
Centre. I regret for the inconvenience
caused to you.
In response to your email and as per our telephonic
conversation, I would
like to inform you that the case has been forwarded to
the concerned
department. Our representative will contact you in the next 4
hours.
Note: only our backend team is authorized to process your request
for device
replacement post technical diagnosis of your current device and
Microsoft
Mobile devices does not have policy to provide
refund.
Further, I acknowledged the information received from your side
and have
taken your valuable feeback.
And here is the reference number
for your inquiry that would help us follow
up on your case. Kindly provide us
with this No. to be able to help
you
better.
Reference:1-[protected]
Kind regards,
Inder
Raj
Microsoft Mobile Device Support
Representative
India
[THREAD
ID:1-794MLN7]
*--*--*--*--*--*--*--*--*--*--*--*--*
-----Original
Message-----
From: [protected]@hotmail.com
Sent:
16/03/2015 11:10:17 AM
To:
Subject:
Re: Reference: 1-[protected] [SR# 1-[protected]]
Hi
I have faced
the same “SIM Error” problem again and I given my mobile in
nokia
care.
This time the problems occour in the following scenario.
1.Play
XBox enabled games.
2.Use camera for video recording with flash(1-2
mins)
3. Wake up mobile from sleep(long sleep 10 hours)
Please give me
a replacement device or give me my money back.
Regards,
Kamal
Paulsamy
From: Kamal p
Sent: Tuesday, March 03, 2015 10:44
AM
To: contactcentre.[protected]@microsoft.com
Subject:
RE: Reference: 1-[protected] [SR# 1-[protected]]
Now it starts
working
I will update status
Regards
Kamal paulsamy
Sent
from my Windows
Phone
[protected][protected][protected][protected]
From:
contactcentre.[protected]@microsoft.com
Sent:
3/3/2015 10:27 AM
To: [protected]@hotmail.com
Subject:
Reference: 1-[protected] [SR# 1-[protected]]
Dear Kamal
Paulsamy,
Thank you for emailing Microsoft Mobile Device
Support.
This email is in reference to the concern with service provided
by Care
Centre. I regret the inconvenience caused to you.
In response
to your email, I would like to inform you that the case has been
again
forwarded to the concerned department. Our representative will contact
you at
the earliest.
Further, I acknowledged the information received from your
side and have
taken your valuable feedback.
And here is the reference
number for your inquiry that would help us follow
up on your case. Kindly
provide us with this No. to be able to help you
better.
Reference:
1-[protected]
Kind regards,
Sahil Sharma
Microsoft Mobile
Device Support Representative
India
[THREAD
ID:1-794MLN7]
*--*--*--*--*--*--*--*--*--*--*--*--*
-----Original
Message-----
From: [protected]@hotmail.com
Sent:
03/03/2015 06:26:20 AM
To: Kamal p ;
Subject:
RE: Reference: 1-[protected] [SR# 1-[protected]]
Hi
I have attached
screenshot of multiple try
Regards
Kamal paulsamy
Sent from my
Windows Phone
________________________________
From: Kamal p
Sent:
3/3/2015 6:01 AM
To:
contactcentre.[protected]@microsoft.com
Subject:
RE: Reference: 1-[protected] [SR# 1-[protected]]
Hi
After one week I
get this problem today.what I have to do.
If you give replacement or
not?
Mail me I need all information in email only.no phone calls. I need
proof
for my safety.
Regards
Kamal paulsamy
Date: Fri, 20
Feb 2015 07:12:57 +0200
From: contactcentre.[protected]@microsoft.com
Subject: Reference: 1-[protected] [SR# 1-[protected]]
To: [protected]@hotmail.com
Dear Kamal Paulsamy,
Thank you for emailing Microsoft Mobile
Device Support.
This email is in reference to the concern with
service provided by Care
Centre. I regret the inconvenience caused to
you.
In response to your email and as per the update received
from our
concerned department, your device has been repaired. Hence, for
further
assistance and in order to collect the device I request you to
contact to
the same Care Centre.
- I would like to
inform you that our backend team is authorized to
process your request
for device replacement post technical diagnosis of
your current
device.
Further, I acknowledged the information received from
your side and have
taken your valuable feedback.
And
here is the reference number for your inquiry that would help us
follow
up on your case. Kindly provide us with this No. to be able to help
you
better.
Reference: 1-[protected]
Kind
regards,
Namita Jain
Microsoft Mobile Device Support
Representative
India
[THREAD
ID:1-794MLN7]
*--*--*--*--*--*--*--*--*--*--*--*--*
-----Original Message-----
From: [protected]@hotmail.com
Sent: 19/02/2015 07:45:16 PM
To:
Subject: Re: Reference: 1-[protected] [SR# 1-[protected]]
Namita Jain
Today I received a call from microsoft mobile
support to collect my
mobile
from Nokia care.I need to know
what did you do in service.
Every time if I ask nokia care they simply
say we don't know anything.
Also If I come gain for service will you
give replacement or not?
Regards,
Kamal
Paulsamy
-----Original Message-----
From: contactcentre.[protected]@microsoft.com
Sent: Thursday, February 19, 2015 10:27 AM
To: [protected]@hotmail.com
Subject: Reference: 1-[protected] [SR# 1-[protected]]
Dear Kamal
Paulsamy,
Thank you for emailing Microsoft Mobile Device
Support.
This e-mail is in reference to the concern with service
provided by Care
Centre. I regret for the inconvenience caused to
you.
In response to your email, I understand that you
dissatisfied with Care
Centre & I do apologize for the inconvenience
that you have faced.
However,
I would like to inform you that
the case has been already forwarded to the
concerned department. Our
representative will contact you at the earliest.
Further, I
acknowledged the information received from your side and have
forwarded
the same to the relevant department.
And here is the reference
number for your inquiry that would help us
follow
up on your
case. Kindly provide us with this No. to be able to help you
better.
Reference: 1-[protected]
Kind
regards,
Namita Jain
Microsoft Mobile Device Support
Representative
India
[THREAD
ID:1-794MLN7]
*--*--*--*--*--*--*--*--*--*--*--*--*
-----Original Message-----
From: [protected]@hotmail.com
Sent: 18/02/2015 11:09:28 AM
To:
Subject: Re: Reference: 1-[protected] [SR# 1-[protected]]
Sahil
Sharma
Ok.Thanks for your confirmation.
Now I will take
this case to consumer court and get my needs.
Regards,
Kamal Paulsamy
-----Original Message-----
From: contactcentre.[protected]@microsoft.com
Sent: Wednesday, February 18, 2015 8:58 AM
To: [protected]@hotmail.com
Subject: Reference: 1-[protected] [SR# 1-[protected]]
Dear Kamal
Paulsamy,
Thank you for emailing Microsoft Mobile Device
Support.
This e-mail is in reference to the concern with service
provided by Care
Centre. I regret for the inconvenience caused to
you.
In response to your email and as per our system database
your device has
been repaired so I request you to kindly be in touch
with the same Care
Centre for further assistance.
Further, I would like to inform you that the case has been forwarded to
the
concerned department. Our representative will contact you at the
earliest.
Furthermore, Microsoft Mobile Device Support does not
have any such policy
to extend warranty of a device for the time period
when the device was
submitted for repair.
Furthermore, I
acknowledged the information received from your side and
have
taken your valuable feedback.
And here is the reference number
for your inquiry that would help us
follow
up on your case.
Kindly provide us with this No. to be able to help you
better.
Reference: 1-[protected]
Kind
regards,
Sahil Sharma
Microsoft Mobile Device Support
Representative
India
[THREAD ID:1-794MLN7]
*--*--*--*--*--*--*--*--*--*--*--*--*
-----Original Message-----
From: [protected]@hotmail.com
Sent: 17/02/2015 11:01:01 AM
To:
Subject: Re: Reference: 1-[protected] [SR# 1-[protected]]
Akash
Pareek/Sahil Sharma
How long will you take to give a device?
almost 10 days.I need to extend
my
device warranty for extra 3
months.I need your confirmation through mail.
Regards,
Kamal Paulsamy
-----Original Message-----
From: [protected]@hotmail.com
Sent: Thursday, February 12, 2015 5:54 PM
To: contactcentre.[protected]@microsoft.com
Subject: Re: Reference: 1-[protected] [SR# 1-[protected]]
Akash
Pareek/Sahil Sharma
Today someone from Microsoft mobile support
is called me and told they
won't
give replacement for this
device this time.They will give replacement if
the
problem occur
next time.
I gave this mobile for service fifth time.so almost 2-3
months wasted for
service in a 7 month period.So what is the quality of
service you doing.Is
there any target for giving replacement?(more than
6 service like that)
How many times I have to do software update and my
personal data transfer?
So I will take this problem to public forum to
show your quality of
service
to everyone.
Actually I have four nokia mobile in my family.Everything is working
fine
except me.And monthly once I give my mobile for
service.
Will you give replacement or not?
Regards,
Kamal Paulsamy
-----Original
Message-----
From: contactcentre.[protected]@microsoft.com
Sent: Thursday, February 12, 2015 4:29 PM
To: [protected]@hotmail.com
Subject: Reference: 1-[protected] [SR# 1-[protected]]
Dear
Kamal,
Thank you for emailing Microsoft Mobile Device
Support.
This e-mail is in reference to the concern with service
provided by Care
Centre. I regret for the inconvenience caused to
you.
In response to your email, I would like to inform you that
the case has
been
again highlighted to the concerned Department.
Our representative will
contact you at the earliest.
Further, I acknowledged the information received from your side. I thank
you
for your valuable feedback.Our work is to provide you with quality
service
and your feedback will help us to improve it.we value your
feedback.
And here is the reference number for your inquiry that
would help us
follow
up on your case. Kindly provide us with
this No. to be able to help you
better.
Reference:
1-[protected]
Kind regards,
Akash Pareek
Microsoft Mobile Device Support Representative
India
[THREAD
ID:1-794MLN7]
*--*--*--*--*--*--*--*--*--*--*--*--*
-----Original Message-----
From: [protected]@hotmail.com
Sent: 12/02/2015 11:19:20 AM
To:
Subject: Re: Reference: 1-[protected] [SR# 1-[protected]]
Sahil
Sharma/Akash Pareek
When will I get my money back? or When will
I get replacement device?
Already I gave 2-3 months for your
observation.Still you do observation ?
Better give me money to
buy my mobile and do observation.
I can't spend 26k for your R&D or
observation.
Regards,
Kamal
Paulsamy
-----Original Message-----
From: contactcentre.[protected]@microsoft.com
Sent: Wednesday, February 11, 2015 12:54 PM
To: [protected]@hotmail.com
Subject: Reference: 1-[protected] [SR# 1-[protected]]
Dear
Kamal,
Thank you for emailing Microsoft Mobile Device
Support.
This e-mail is in reference to the concern with service
provided by Care
Centre. I regret for the inconvenience caused to
you.
In response to your email, I would like to inform you that
the case has
been
already forwarded to the concerned Department.
Our representative will
contact you at the earliest.
Further, as per our system database your device has been send to our
backend
deaprtment and it is under observation there.
Furthermore, I acknowledged the information received from your side and
have
taken your valuable feedback.
And here is the
reference number for your inquiry that would help us
follow
up
on your case. Kindly provide us with this No. to be able to help you
better.
Reference: 1-[protected]
Kind
regards,
Sahil Sharma
Microsoft Mobile Device Support
Representative
India
[THREAD ID:1-794MLN7]
*--*--*--*--*--*--*--*--*--*--*--*--*
-----Original Message-----
From: [protected]@hotmail.com
Sent: 10/02/2015 01:56:10 PM
To:
Subject: Re: Reference: 1-[protected] [SR# 1-[protected]]
Akash
Pareek
This is fifth time I am giving for service.
I
need a replacement device or money back.I don't know why Microsoft give
me the faulty device again and again.
If you give me again the same
faulty device, I don.t know what to do.
Because I bought this device by
June 2014.With in 8 months I gave for
service 5 times.so almost 2/3
months device kept for service.
What is the use to buy this mobile for
26K.
Please do needful.
Regards,
Kamal
Paulsamy
-----Original Message-----
From: contactcentre.[protected]@microsoft.com
Sent: Saturday, February 07, 2015 12:24 PM
To: [protected]@hotmail.com
Subject: Reference: 1-[protected] [SR# 1-[protected]]
Dear
Kamal,
Thank you for emailing Microsoft Mobile Device
Support.
This e-mail is in reference to the concern with service
provided by Care
Centre. I regret for the inconvenience caused to
you.
In response to your...
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