Nokia India — NOKIA XL GETTING HEATED

Dear Sir, As required by you, I have resubmitted the device for recheck again as the problem was not rectified. THIS IS THE FOURTH TIME THIS DEVICE IS BEING GIVEN BACK FOR REPAIRS. This instrument continues to get Over Heated especially when I am in a Mall or a place where the signal strength is low. There is a constant fear of "Battery Burst" I am really scared to carry this instrument with me AS I AM DEAD SURE THIS CAN BURST ANY MINUTE. Please find me a concrete solution. I have used so many Nokia Phones but never had an issue. It seems this particular instrument or model has an issue. Kindly look into this issue and do the needful. Regards, Koshy Panicker Cell[protected] ________________________________________________________________________________...⇄ -----Original Message----- From: Koshy - GMail [mailto:[protected]@gmail.com] Sent: Friday, April 24, 2015 1:08 PM To: contactcentre.[protected]@microsoft.com Subject: FW: Reference: 1-[protected] [SR# 1-[protected]] No response from your end. Could you please revert. Regards, Koshy [protected][protected] -----Original Message----- From: contactcentre.[protected]@microsoft.com [mailto:contactcentre.[protected]@microsoft.com] Sent: Tuesday, April 21, 2015 10:29 AM To: [protected]@gmail.com Subject: Reference: 1-[protected] [SR# 1-[protected]] Dear Koshy Mathew Panicker, Thank you for emailing Microsoft Mobile Device Support. This e-mail is in reference to the concern with service provided by Care Centre. I regret for the inconvenience caused to you. In response to your email, I would like to inform you that the case has been forwarded to the Concerned Department. Our representative will contact you in the next 24 hours. Further, I have noted your experience at the Care Centre. Micrsoft Mobile Devices will do the necessary fact findings and action it accordingly. I would also like to thank you for your valuable feedback and please note that this incident is not a true reflection of our services. Our work is to provide you with quality service and your feedback will help us to improve it further. And here is the reference number for your inquiry that would help us follow up on your case. Kindly provide us with this No. to be able to help you better. Reference: 1-[protected] For any further assistance, please contact our support on (City Code[protected]. Time: 09:00 AM To 06:00 PM (IST). Working Days: Monday to Sunday. Or get online assistance, please visit http://www.microsoft.com/en-in/mobile/support/contact/.* You can also go online on http://www.microsoft.com/en-in/mobile/support/contact/ * to find user guides, troubleshooting steps and other services like Apps support to help you use your Microsoft * product Kind regards, Namita Jain Microsoft Mobile Device Support Representative India [THREAD ID:1-7BHZLP0] *--*--*--*--*--*--*--*--*--*--*--*--* -----Original Message----- From: [protected]@gmail.com Sent: 20/04/2015 03:26:59 PM To: <contactcentre.[protected]@microsoft.com> Subject: Microsoft Mobile devices support - Devices and accessories [First name:KOSHY MATHEW] [Last name:PANICKER] [Type:Complaint] [Topic:Devices and accessories] [Message:NOKIA XL BEING USED BY ME IS GETTING HEATED UNNATURALLY AND OFTEN HANGS. ON RECEIVING CALLS - MANY A TIMES THE SCREEN GOES BLANK AND I AM UNABLE TO RECEIVE CALLS. I HAD GIVEN THE PHONE FOR REPAIRS TO TWO SERVICE CENTERS. ON AN EARLIER INSTANCE THE MOTHER BOARD WAS CHANGED AS WELL. BUT THE SAME PROBLEM CONTINUES. COULD YOU PLEASE HELP. I HAVE TRUSTED NOKIA AND BOUGHT THIS PHONE BUT I AM FULLY DISSATISFIED.] [Email address:[protected]@gmail.com] [Email confirmed:[protected]@gmail.com] [Mobile:[protected]] [Phone model:Nokia XL Dual SIM] [ANY FIELD NN] [Landline:[protected]] [City:COCHIN] [Street address:D 9 C, CHAKOLAS HABITAT, ] [State:KERALA] [Preferred contact method:Mobile] [ZIP:682013] [Salutations:Mr] [IMEI:[protected]] [Additional info:PHONE REPAIRED THREE TIMES AT YOUR AUTHORIZED SERVICE CENTERS AND AGAIN GIVEN TO YOUR SERVICE CENTER HERE AT COCHIN. ACKNOWLEDGEMENT SLIP ATTACHED.] [Country:INDIA] [Language:English]