[Resolved]  Nokia India — Non cooperation from Nokia Care service Centre

Address:

Kolkata, West Bengal

Dear Madam/Sir, It’s really painful to write any grievance to NOKIA, who believe “Connecting people”. I’ve a Nokia Lumia 720, which purchased on Oct’13, having some network problem (sometimes network was not available), given my phone to Nokia Care at Ekdali Rd, Gariahat, Kolkata (Infotel Services- 265_504886) on 25th Nov, 2014. The job sheet no.:[protected]/141125/037. The unfortunate part is, still I didn’t get back my handset. In this last one month, I’ve visited the said Nokia Care 6 times. Every time your efficient people are trying to make me understand by different stories like, my set is in factory because spare parts of Lumia 720 is not available in any service centre or it’ll take little more days and you’ll get it by next few days, etc. When I was impatient by visiting repeatedly with a lot of telephonic conversation and follow up, I’d asked to return my phone in the same condition, as I’d given to them. They returned my phone on 23rd Dec’14 with a condition, where there was no network and it was totally useless for me in that condition. It was more painful when I could understand that there is a wrong intension was playing and they were trying to establish that the phone is not useless and if I do a buy- back offer, they would provide Rs.5000/- for my handset in the same condition. When they’d estimated first for repair, it was Rs.1900/- on 27th Nov’14, when I’d asked to return back, they told to give only Rs.110/- as inspection charge on 23rd Dec’14, when I understood, without any network, the phone is as good as dead for me, your people given estimated Rs.3200/-, then probably your Centre Manager came and tried to do me a favour and told to provide only Rs.1400/- for repair, without service charge and he promised me to deliver on the next day, i.e.24th Dec’14. Really I’m not able to understand that how the name “NOKIA” and now “MICROSOFT”, is doing such business or after sales service with such efficient people, where there is no clarity of trust and there is no value of time. I need not to make you understand that now smart phone is not only the medium of communication, there are a lot many other purposes we perform through the phone. I really don’t know that when I’ll get back my phone and in which condition! If really your grievance cell works, then looking forward your help to get back my phone at earliest with proper condition. Regards, Suman Saha Kolkata M-[protected] Mail I.D. [protected]@gmail.com