Nokia India — non cooperation of customer care executive in service centre

Address:

Kolkata, West Bengal

i am using a nokia asha 501 handset which is less than one year old and hence is under warrenty period.the phone was having some software problems and for that it needed a software upgration according to the executive of nokia care.according to the warrenty rule this software upgration should be free of cost but the executive is charging rs 224 for the same