Nokia India — product not received, no order update

I had ordered the new nokia 6.1 plus on the nokia site on the 01st of september 2018, but till today i have not got any updates on the order (Order no. 26829) or its dispatch dates. I am wondering what happened to my order and should i cancel the order or is my money gone down the drain. I have raised the issue with their support team, but that is pathetic as the company itself. They said they themselves are not sure about what happened to the order.

Nokia you should be ashamed of launching a product like this and that too on your own web site. Shows poorly on your company.