Nokia India — Regarding service

I had given my mobile phone handset Nokia X2-01 for service at your center before two days, at the time of receiving my handset it was stated by your representative it will cost Rs. 225/= only and except this nothing conveyed to me. Yesterday when I went to collect my phone according to given time on job sheet my phone was not ready and at that time we had a telephonic conversation also for non delivery of my handset.
When I inquired your representative said "Sir we had called you at 11:00 A.M. but at that time your phone was switched off".
Please clarify on following points and suggest why a civil case in Consumer Court not to be filed against your center.


Points:
1. Phone was taken for one day for servicing in writing
2. Phone did not deliver in time.
3. A wrong message conveyed from your counter when I went to collect my phone
4. It is a physical harassment to reach your center during traffic time (in evening)
5. It is a mental harassment that wrong entry done on your copy of job sheet that my phone (which number is given as contact number on job sheet) was switched off at 11:00 A.M. yesterday
6. No one was present holding managerial or supervisor level to satisfy me.
7. Who will bear the cost of fuel of my car? which was spent yesterday for collecting my handset
8. Who is responsible for time give (3 hrs.) for yesterday visit of your center
9. Why your representative was afraid to write comments on job sheet.

Poor Services, wrong commitment, Cheating by doing wrong entries on job sheet, not attending by any senior/supervisor/manager, mental and physical harassment, waist of time, waist of money