Madam/ dear sir,
I had purchased a nokia 6 mobile on 3rd febraury, 2018 from the above mentioned store. Within 6 months of purchase, i have been continuously facing the following issues:
1. Cannot make outgoing calls using sim-1, error message “mobile network not available” pops up.
2. The phone gets switched off suddenly.
3. Frequent application crashes.
4. Phone hangs up.
5. No incoming smss.
Within 6 months of purchase, i have got 7-8 jobsheets in the nokia service centre located in 107, 1st floor, orchid plaza, near platform 1, duttapada road, off s. V. Road, borivali (West), mumbai – 400092. The service centre has tried the following ways to resolve the above issues:
1. Reinstall the system oreo 8.0 twice
2. Blocked the system updates.
3. Degraded the system from oreo 8.0 to noughat and blocked the system updates.
4. Reinstalled oreo 8.0
5. Replaced the motherboard
6. Reinstalled oreo 8.0
All the above have failed to resolve the issues.
I had put written requests to both nokia and the dealer (Vijay sales) for replacing the phone. However, till date, i have not got any satisfactory and positive reply.
All these have resulted a lump sum amount of loss in my time, energy and patience. I hope my issue is serious enough to get a phone replacement. Kindly help me out in the same.
Imei number (Before change of motherboard) – [protected]
Imei number (After change of motherboard) – [protected]
Attached herewith are:
1. Purchase bill
2. 4 jobsheets {the service centre denied to hand me over the rest (About 4 more) job sheets citing vague reasons}
3. Email conversation with nokia regarding request for replacement of my phone. (A written complaint was also given to the vijay sales; no reply received yet).
Thanks and regards,
Purnima shaw
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