Nokia India — selling a defective mobile handset

I am a new user of your latest nokia-8 mobile handset. I purchased the handset from bhubaneswar, odisha, just a few days before. I trusted the brand "nokia" and wanted to have this new android set after the company closed its mobile business a few years before. Considering it to be a premium segment i went for nokia-8 model as i required high battery backup and thought that the new handset will give me a very good usage experience. But, to my surprise i faced a huge setback just after a few days of purchase which damaged the emotions i had about nokia.

I am working in banking sector at a senior level and frequently do business travels and meetings. During one meeting i tried to put my handset in vibration mode, but it did not happen. I thought this might be because of some minor issues being a new handset and being a new user. This error occurred just a few days after the purchase of handset. Then i checked it again after that and showed to a few other persons, but the error was not resolved. After a few days later, i visited the nokia care center in bhubaneswar. As it was closed, i came to the shop from where i purchased the handset. One person from nokia (Assumed) who sits there for sales tried to rectify the error. He contacted the nokia care person over phone and did factory resetting. I spent almost 2 hours in that shop, still the error was not rectified. Then, i was told to come next day with the handset. Because of my professional engagements, i could not come again. I gave it to one of my cousin who happens to be a regular buyer of mobile from that shop.

The nokia person from that shop took the handset to nokia care center and kept it for whole day. Then, the nokia care center told that the issue can not be resolved and the mother board needs to be changed. As there was no stock the center told to come after 4 days again to for repairing. While speaking to the shop person over phone, i demanded a new handset as they sold me a faulty handset which had manufacturing defects. My demand was denied. After a long argument, then i asked for a stand-bye handset and this demand was also rejected.

Now, i am writing this as my complain against nokia, the brand owner and hmd global, which is the exclusive licensee of nokia brand for selling me a faulty handset having manufacturing defects. Also, i would like to know why i will not get a replacement of the handset i purchased, which was defective

By selling a defective handset, the company has damaged my emotions, wasted my work times and put me in mental stress. This breaches the consumer rights.

Request you to look into the matter and resolve accordingly at the earliest. I have attached the copy of my original invoice and service job sheet copy. The date of service request is more than one month as i was travelling and out of station for a long period due to business requirement. So, i could not visit the nokia care center.