Nokia India — shame of service qualty

Hello,

My name is Shanid N I’m sending this mail regarding an issue related to my nokia phone . I’m using nokia Lumia 720 for last 1 years and I renewed the warranty too ( For 1 year )

Few weeks back I faced an issue in my phone ( touch pad not working ) I visited authorized nokia service center by facing this issue Address is mentioned below

Appasons Mobile Gallery [414_465550]

2nd Floor abhilash tourist home building station road

Kannur kerala

Pin :-670001

I hand over my phone on[protected] and they informed that I will get back another mobile ( Lumia 735 ) within 10 days

In that period one lady called me from nokia service center (on[protected] by informing that your brand new handset Lumia 735 has been received

please come and collect the same . I cancelled my official meeting’s & business by getting this information call because it’s really hard to run my business without the Phone

but when I reached in the nokia service center that person handled me a big mobile approx. ( 6 inch width ) its Lumia 1320

it’s not comfortable me to handle that mobile they offer me Lumia 735 & I received Lumia 1320 its quite disappointing and un ethical

I don’t know what happened in between this…???? I received a call from your side my offer one model when I reach your store I got another model

It’s really embarrassing …. I just walked away from the nokia service by facing this bad experience the person who offer me to take Lumia 1320 argued me by telling it’s your handset

We only received this model by your name . finally he went back and come back by telling we will check the same and inform you back

I’m speech less because of that person irresponsible action this was my first bad experience from Nokia . Im using Nokia mobile for more the 6 years

but on[protected] I received a call from the same lady by telling we can’t send back Lumia 1320 you have to come and collect it

She also told that we won’t replace your phone please come and collect Lumia 1320

How can she tell like that . this is not I’m Expected from your side

I need a revert from your side on this issue…..

Please don’t disappoint me

Service Jobsheet also attached .

Contact Details :-

Mobile : [protected], [protected]