Nokia India — Submitted Lumia 720 for repair and its almost 20 days but no news from them.

Address:

Kolkata, West Bengal

I submitted my phone Lumia 720 for repair on 8th September 2014. And the cell was under warranty. Initially they told, it would take 2 days to repair and promised a date for delivery. But when I called the Nokia Care Center, Salt Lake Sector 5, Kolkata W.B., they told that they had sent the cell phone to Nokia factory shop and said it would take 7-10 days for warranty repairs. But it has been around 21 days. When I called the Nokia center again and again they only asked me to wait and said that the some parts are out of stock. So I asked them how long will it take to come the parts but they have got no clue and then I asked them to replace the cell phone if there is more delay in availability of the parts. Every time they would say we would call you and give the updates but they never called me . Every time I had to call them to ask the status of repairs. I am just fed up with the Nokia Care India. So please help me to get my cell phone at the earliest. You all know how important a cell phone is in day to day life and on top of that if you have got only once smart phone.