Nokia India — suspicious delay in service

Address:

South Goa, Goa, 403722

My newly bought nokia 7 plus handset got me in trouble. I put it to charging and in morning i found that its power and volume keys stopped working and sometimes they work and sometimes they dont. That is y my phone went in safe mode automatically. I went to nearest nokia care center in mhapsa, goa. I sat there for 4 hours they opened phone and told that they will replace those keys which needed to be ordered. They said i will get back that phone in a week. Now that i call them every day they say that keys havent been delivered yet. It has been almost two weeks and they say we will call u when we do it. Few things-
1) there job sheet is joke, no nokia sign on it and it looks suspicious.
2) apparently they offer service to lenovo and oppo and other devices too, i saw that while i was there. May be which is why they are
Delaying over nokia users service.
3) they dont give reliable answers to customers.
4) they are doing some sort of buisiness with other mobiles shopkeepers too, which i saw.'

This care service in goa is a shame for nokia. Worst service.