[Resolved]  Nokia India — The Service Request Number is 1-[protected] [SR# 1-[protected]]

Address:

South Goa, Goa

Dear Sir/ Madam, This is R Eric Judson, from Vasco, Goa. On 04 Aug 14 my nokia lumia 820 display went blank. I went to the Nokia Care Centre located in Mapusa for repair. They advised me to change the display which I did. Again on 25 Aug 14 my display went blank. I again took the mobile to the same centre where the person very cooly asked me to change the display again and pay for the display. I argued with him that its hardly 20 days since I changed it, but his stubborn reply was that Nokia does not give any warranty so he cant change it without a charge. I got my mobile back and wrote a mail to the customer care, the very next day I got a call and the technical person said me that the item has a validity of 30 days. So he asked me to go to the Nokia care and show the mobile again. On 06 Sep 14 I went there and contacted the customer care again and they advised me to submit my mobile and raise a job sheet. I did so and again referred my previous complaint no. and job sheet no. and registered a new complaint. From that day when ever I contact the customer care they would call me the next day and tell me that that complaint is under process. Even today I've sent a mail, I would attach that too. Dear Sir/ Madam, I'm loosing my patience because of this complaint issue. 1) I'm strangled without a smart phone for over a month. All my social networking, mail and other apps are struck in mid way. My postpaid net pack is getting wasted. 2) No replacement is given. To find a replacement mobile by myself is quite an issue as the sim used is micro sim whereas my other mobile is a normal one. 3) No exact delivery period is been informed. Every time when I call/ contact, you just reply that the case is still under process. 4) Will I get my device back serviceable? I don't know why its taking so long, where, all you have to do is, instruct the nokia care centre person to replace my display and send him one for replacement. 5) Above all I'm under extreme emergency as I'm proceeding on permanent transfer from 29th of Sep to Chennai. I very clearly state that I don't want a reply stating that "Your complaint is under process, Our technical support person will contact you soon" but, a date when I ll get my mobile back serviceable. Please help me to get my mobile back serviceable at an early date. Thanking you, R Eric Judson