[Resolved]  Nokia India — Under Warranty complaint Nokia Lumia 630

Address:

Ghaziabad, Uttar Pradesh

I was charging the phone from the original Nokia chanrger and after some time when I saw the phone it was switched off and got heated. Immediately I removed it from charger. After some time I tried to switch it ON, the display was not visible and there were some internal cracks inside the screen. It seems that there was some malfunctioning with the device. This might have caused some serious accident if I have not unplugged the phone from power. This is very unfortunate with the big brand name like Nokia. Within 4 months of purchasing I faced such a critical problem. Even your service center was not ready to accept the phone and denying this. During charging if the screen damaged then this is the quality problem of Nokia. And the surrounding envirornment was air conditioned room. Now It is in Nokia Care Centre & nokia is saying the physical damage. For your reference I am attaching some pics of the phone and it is clear that if phone is switch off then no cracks are visible on screen or any other part of phone. Only after switching ON, the cracks are visible inside the screens. Hence this is not physical damage. Request you to look into this matter on urgent basis as I dont have any other phone to use.