[Resolved]  Nokia India — UNUSUAL DELAY IN REPAIRS AND DELIVERING WITHOUT PROPER JOB WORK YOUR MARTHALI BANGALORE JOB SHEET NO.141020/027

Address:

Bangalore, Karnataka

IMMEDIATE ATTN OF HIGHER AUTHORITIES OF NOKIA CARE Dear Sir, I have given my mobile C3-01 on 20.10.2014 as the touch screen is not functioning well (some times and some times not working) at your Nokia Care Centre, Marthali. You have checked and said that the repair charges would be Rs.1650/-. On 22nd October, 2014 you have delivered the handset and charged Rs.1650/- as the problem remained the same (means no proper job was done but you have charged Rs.1650/-), I have returned the same on 23rd morning for proper rectification. When I came to take delivery of the instrument on 29.10.2014 your delivery officer tried to deliver the phone and when I checked the problem was remaining the same. When I questioned your delivery officer he also checked and requested me to leave the same so that your care centre will check it properly and rectify the same at the earliest. When asked for the expected delivery date, he replied that he would give me call once it is rectified and I need not come till then. I have not received any phone call from you till date though ONE WEEK has passed (15 days have passed from the first day of giving the phone for repair ie., 20.10.2014. NOW I WOULD LIKE TO KNOW HOW MUCH MORE TIME YOU NEED TO COMPLETE THE JOB AND DELIVER THE PHONE TO ME DULY REPAIRED. Having taken up a job and charging heavily you are supposed to do job properly and in time. This is nothing but deficiency in service. Please let me know by return mail/by phone to my No.[protected] immediately when I can expect delivery of my phone. PLEASE DO REPLY IMMEDIATELY. rgds