Nokia India — Verbal Abuse and Forceful Giveaway of "Changed Color" Handset

Address:

Patna, Bihar

Sir, I want to register a complaint against a Nokia Care Service Center -- Galaxy Care, Patna, India. The back cover of my white Nokia C5-00 was not fitting properly and so I went to a Nokia Care Service Center in Patna, India. Referring to the body of my phone they said that the "Facial" needed to be changed. My phone which was previously White in Color was replaced with a Black one. The delivery in-charge used offensive words while defending himself. They claimed that it was my mistake since I didn't mention the color ( Moreover the complain of Facial Change was also written by one of them and nobody told me that there was a variety in colors). As far as I know the world "Replacement" meant something similar in all physical respects. I was finally forced to pay the entire sum of the replacement and take the phone in the given condition. So I kindly request you see into the matter and inform the authorities concerned to do the needful and respect the sentiments of a loyal customer. Thanking You