Nokia India — Warranty service

Address:

Kamrup Metropolitan, Assam

As of 11 March 2015, my mobile, a NOKIA XL, suddenly showed a charging problem, it stuck at 64 percent while charging. I switch it off and put it on. But to my shock it dropped to 34 pc. So, as my cell was under warranty, on 13th, I took it to NOKIA CUSTOMER CARE (NCC), Chandmari, Guwahati - 781003. They took about 90min and after formatting the software reinstalled it, and gave it back to me saying that the problem has been solved. But at home on charging it showed no improvement, instead it stuck at 7 pc, finally turning OFF. As my exams was going on, I took it back on 22nd March. This time they said that the cell need to be send to factory at DELHI and I will get it back by 18th April, fully solved. Approx 1 MONTH! Still as a good customer I put my faith and waited patiently. On 20th April after getting NO INFORMATION I finally called them and they said its back, and the problem has been solved. But at centre, after installing the battery it still remained switch off. On charing, condition remained same. Thus this time they took it along with the battery and said that it will be solved and I will get my mobile next day. On calling the next day, they said that it has been sent to factory, Delhi once again. This they did WITHOUT MY CONSENT. They told that they will inform me when it will come back, confirming that it will have no problem this time. I waited, no calls received from them. On inquiry they told me to wait till 1st week of May. I waited. No info. I called again and this time it was said the 2nd week. So I called on 14th, i.e. yesterday and they said that it has come fully solved, . FINALLY! After 2 MONTHS! So yesterday I took it back and came home happily. But on.charging...ALL IN VAIN. The problem is still there. Charging stucks at 39 pc. On informing, I took it again today and this time they promise me to replace the handset with a new one within 15 days and thereby took my phone again. Helpless I, submitted it again along with the battery. Hopefully GOD watch this time. IS THIS THE WARRANTY SERVICE PROMISSED TO THE CUSTOMERS?