Nokia India — worst experience with nokia services and promoter firdous ahmed

Address:

Anantnag, Jammu and Kashmir, 192101

Purchased nokia 7 plus on 10th may 2018 and i was the first customer of nokia 7 plus in district anantnag jammu and kashmir. At the time of purchase mr. Ffrdous ahmed promoter (Cell number [protected]) of nokia anantnag he told me that nokia 7 plus comes with 1 year screen replacement. After 20 days on may 31 my display got damaged. I immeditely contacted mr. Firdous and asked him for the replacement. He told me he will call me back. After some time he contacted me and told me to install some application and then register u r device within 15 days from the date of purchase. I contacted nokia india customer care about this matter, they told the whole procedure. I contacted mr.. Firdous and told him that u did not give me the full information about the screen replacement, instead he misbehaved with me. Today on 4th june and was rude and one more person was there who was the service center head and who also did the same to me
I told them i m going to file a complaint against both o[censored], they told me to do whatever i wanted to do and told me that they are not afraid of any one, even the ceo of nokia zonal head.

His behaviour was simply pathatic
I need my refund of rs. 25500
And kickoff firdous (Promoter) from nokia such kind of persons are going to damage the repute of company like yours.
An early action in the matter is solicited
With regards
Khalid
My contact details
[protected]
[protected]

I have sent an email to nokia but no reply from them
I contacted them about this but they only told me to wait
They are providing me any solution
Pathetic service