[Resolved]  Nokia India — Worst Service Nokia Care: Didn't get to use my phone since purchased

Address:

Kolkata, West Bengal

I have bought Nokia Handset(XL, Bright Green) on 22/06/2014 from AM Mobile Telecom Pvt. Ltd., Shop:039B, Metropolis Mall, Highland Park, Garia, Kolkata:700094 . Since the 2nd Day your product had not been performed well.The screen of the handset got blank, maximum applications were not supported, the headphone was not working properly . When I went to that shop they didnot want to listen anything saying "till now we dont get any complain from the customers, we cant help you" and suggested me to the customer care. I have showed the handset at a Nokia care, 233, Diamond Harbour Road, Near Pathak Para Bus Stop, Behala, Kolkata, West Bengal 700034. There they initially didnt take it very seriously and finally they kept it on[protected]Job Sheet number:[protected]/140711/030)assuring it would get repaired by 31st of Jul 2014.Even after giving several reminders they could only say that they are not getting the parts from the head office.
After lodging repeated complains on 10th Aug I got a call from Nokia customercare and they said "we got your part but there seems some internal problem, we need to submit in the factory". they didnot confirm any date.
I have paid sum of 11200 but stil not able to use my phone .This is a request either get me a new phone or get my full money back since the problem is from there side.

Regards
Madhusmita