Nokia — Nokia 2.3 android

Address:

K-29 Bosepara Garia Kolkata-700084

The above mobile was purchased online on[protected] by me in the name of my daughter under Tax Invoice No.S[protected][1]. But after 10/11 days the set has been started giving trouble. These are as under:
1. Can't receive call despite repeated attempts as the screen is not responding after swipes
2. After taking 2/3 photographs the screen is not moving for next photograph
3. The system is moving very slowly.
Today (11/02/2021) after searching from your website and giving a telephone call, I have visited your Garia, NSC Bose Road Kolkata Customer Care Centre just opposite Sevangan Nursing Home at about 2 p.m. with my wife for resolution of the above issues. Initially the representative checked the mobile set and said whether it is under warranty or not. Instantly after showing the Price Invoice that gentleman said that we have to update the software. I have requested him to do the needful. Then that gentleman said for that purpose I have to pay Rs.450/- . When I asked him that when it is under warranty why should I pay it with no fault of mine? He said that it is not a Customer Care Centre but authorised service centre and you better visit to our either Gariahat, Kolkata or Behala, Kolkata Counter for redressal of the issue which are far away from my residence with some unjust arguments. You just see the level of service provided by your authorised centre and forced an old aged senior citizen like me to move from one centre to another. Now my only submission as to why should I suffer from the above issues came into surface in the set just after purchase of only 10/11 days? Is it not the responsibility of your company with a great "NOKIA" brand value to resolve those issues.
Awaiting for your kind response at the earliest for redressal of genuine grievances.