[Resolved] Nokia — Nokia Lumia 720 Faulty handset replacement | |||
Dear Sir/Madam I purchased a Lumia 720 on 3 sep 2013. Because of some issues, it had to be submitted at the Nokia service centre 3 times in october for almost 20 days. At that time, i requested for a replacement of the device but I was assured that the device should work fine and incase i face any issues in future, this will be taken care of. Now again after 2 months, my handset started giving some problem. Its been more than 15 days since I have raised a ticket at Nokia Care (Service Req: 1-[protected]). Each time i call up at Nokia Care to know the status of this service request, I am told that the backend team is looking into it and will contact me soon. I purchased a device worth Rs 18000 and in past 3 months and 8 days, its been at the service center 4 times, in total for around 1 month and 7 days. Will I ever get a resolution for the same? Is this what Nokia stands For? Each time at Nokia Care I am given a time frame that you will get a call back in 48 hours or 72 hours, but no one is ready to tell me the MAXIMUM time taken to resolve an issue completely. Its just going in circles. Please do the needful!! Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Dear Sir/Madam
I have sent all the details through email @ the above mentioned email address. Please do the needful.
I have sent all the details through email @ the above mentioned email address. Please do the needful.
Just few minutes back I received a call from the backend team (after I initiated the same through Nokia care) . I was told that my Nokia Lumia 720 device has been fixed by the Nokia Service center and it will work fine AND THERE WILL BE NO REPLACEMENT FOR IT.
Inspite of my repeated requests for looking into the issue again, I was denied the same.
If the handset had to be submitted to a service center 4 times in 3 months ... and stays there for almost 1 month.. You STILL think the device is OK AND THERE IS NO NEED FOR REPLACEMENT??
I need a replacement for the same. Please look into it and do the needful.
WITH EVERY PASSING DAY, THE DURATION OF WARRANTY IS ALSO GETTING REDUCED, EVEN WHEN I AM NOT REALLY USING THE DEVICE!!
Inspite of my repeated requests for looking into the issue again, I was denied the same.
If the handset had to be submitted to a service center 4 times in 3 months ... and stays there for almost 1 month.. You STILL think the device is OK AND THERE IS NO NEED FOR REPLACEMENT??
I need a replacement for the same. Please look into it and do the needful.
WITH EVERY PASSING DAY, THE DURATION OF WARRANTY IS ALSO GETTING REDUCED, EVEN WHEN I AM NOT REALLY USING THE DEVICE!!
NO PROGRESS YET!!
NO RESPONSE YET!!
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