Nokia — NOKIA: Model TA-1418/ G21 DS: Has Manufacturing defect in product (Jobsheet Number:[protected]/230606/005)

Address:Krishna Electronic Thane ,Near Talav Pali

Dear Nokia Team,

Good morning,

I would like to inform you that you do not send formal mail to me without reading past send mails (That mails are added in this mails) .

This is my fifth email to Nokia. do not teach the customer what it has to do. I have already followed all those steps and then written mail to NOKIA. First focus on what is pending from your end and service provided from your side.For detail- refer my send 4 emails.

G21 mobile has 2 problems which has not yet resolved from your side which have been mentioned on date 25/ jun/23 email

almost 24 days, my mobile is pending with NOKIA customer care and till 2 problems which has i mentioned not solved by customer care .

I do not want a temporary solution and action from your end. if it has a problem on the display screen then change and font should be the same as before software updated and unbox mobile.

This is my last mail to you. If you have not taken action then I will go with legal action against Nokia.

Kindly request to you. First read all send mail the advice to the customer.


Mr. Harishchandra Vasant Sawant
Cosmos Classiue, meridien Building B2,
Flat No -10/B-B2, Near Tulsi Hotel,
Ghodbunder Road Thane west,
Patlipada- Thane west -400607,
Thane- Maharashtra- India.
Mobile No - +91-[protected]
Email-ID: [protected]

On Tue, Jun 27, 2023 at 2:41 PM Nokia Mobile Care wrote:
Dear Harishchandra Sawant,

Greetings from Nokia Mobile Care.

We value the importance of your concern and regret the inconvenience caused to you.

In response to your concern regarding Nokia G21, we would like to inform you that we are unable to check your device physically from our end. So, we would request you to visit your nearest authorized service center and submit your device in service center.

We would like to inform you that there is 12 months repair warranty for your device and 6 months warranty for your accessory you will be assisted free of cost if your phone meets all the warranty guidelines, which means your device should not have any kind of physical, liquid or cosmetic damage. replacement policy is not available.

Further, you can find your nearest operational Nokia Mobile Care center and phone number to book appointment here ( or you can check the My Phone app on your Nokia phone. Stay safe, stay connected.

Note: Please carry your invoice with proper backup of your data and there should not be any physical, liquid and cosmetic damage in device else warranty will be denied by Service Center side.

Do you know that you can now avail our home pick and drop service for your Nokia smartphone repairs. To know more about the services, please click on below URL for more details. OR

*T&C applicable*-refer above URL for more details

Now buy Nokia phone extended warranty and Nokia phone insurance services (powered by Servify) for your Nokia smartphone for 6 months and 12 months period. To know more, please click on below URL – OR

*T&C applicable*-refer above URL for more details

If you have any other query or concern then revert us again. So, that we can assist you in the best possible manner.

Thank you for contacting Nokia Mobile Care.
Always looking to serve you better.

Kind Regards,
Shubham Kumar

Nokia Mobile Care.
Fourth Mail Send To Nokia,
On Date : 25/Jun/23,
Dear Nokia Team,

Good morning,

Based on your request, I visited Nokia Customer Care which has a situation in Thane (Maharashtra).

While revealing Product G21 found that the Speaker related issue has been resolved. But rest 2 issues of Display fonts & screen display quality are not resolved For refer -refer attached screenshots

I had a discussion with a Customer care representative . He has informed me that the company sent him a software related patch file and he has updated that file G21 mobile.

However, I have noticed that the issue is not resolved. If you check the attached image (Fonts Display after Software updated-1, 2, 3) then you realize that mobile fonts are very big which has not been seen in Shop promotion mobile and unboxing mobile. It has been changed during automatic software updation.

Another problem, Display video quality is blurry. While looking at the big fonts I feel like that magnifying glass has been placed in the mobile. if occurred due to software updation then has bug in that software then the company should provide proper OS format to Customer care. if means while has issue with new updation OS then provide old OS software which has same like unboxing mobile.

My question to company (NOKIA):- Generally companies provide factory reset facility option because of whenever problems occured due to software upgradation & other issues which shall be resolved by that option (factory reset facility).

In this Product -if chossed factory reset option then all Data & Updation are deleted and Mobile should be re-set as the same original like Box-up product, But in this scenario this does not happen.

Earlier my email mentioned that based on customer representative information that he found Root cause of the speaker problem with the display screen, that means some issue with the display screen which will create problems in future. Requests to the company (NOKIA) do not think of a temporary solution to repair and give to customers.if has a problem with related software Bug & display then think on providing a proper solution.

This time I really do not feel good and I am very upset about choosing this product. My previous product Nokia 6.1+, since using it for the last 5 year, has only a back cover broken problem, not much more than that.

I hope that next time you call me then all issues will be resolved from your end. Request to the company please take immediate action.

Please find attached screenshots ( sample o[censored]nboxing product & after upgradation of product) & Job sheet, for your reference & action.


Harishchandra Sawant.

Third Mail Send To Nokia, On Date : 20/Jun/23,

Dear Nokia Team,

As requested, please find attached requested Job sheet image file, for your reference and action.

Waiting for your feedback on the same


Thanks & Regards

Second Mail Send To Nokia, On Date : 19/Jun/23,
Dear Nokia Team,

I would like to inform you that I had conversation with customer care team then know that as mentioned trailing mail G-21 mobile has speaker problem which has not been resolved with replacement with new speaker. After that he was identified root cause that speaker connection has passing through display screen. Hence he has planning to replace new display screen.

Till 3rd problem solution, based on fixed display then will be resolve, but not sure.

Kindly I request to NOKIA team, hardly use 6 days G-21 mobile has this much problem. Better replace this piece with new and save both o[censored]s time.

I have almost wait for 2 weeks and not know that how many days till to wait again.

Request to reply with commitment and save both us time.

Mr. Harishchandra Vasant Sawant
Cosmos Classiue, meridien Building B2,
Flat No -10/B-B2, Near Tulsi Hotel,
Ghodbunder Road Thane west,
Patlipada- Thane west -400607,
Thane- Maharashtra- India.
Mobile No - +91-[protected]
Email-ID: [protected]
Mobile +91-[protected]

First Mail Send To Nokia, On Date : 06/Jun/23
Dear Nokia Team,

Good afternoon,

On May-28-2023, I brought A Nokia Mobile from Vijay Sale @Thane Maharashtra, Model Number (TA-1418/ G21 DS:), Serial number ([protected]) and IMEI1/2 ([protected] /632).
Unfortunately within a week your product did not perform well because the mobile is defective. Below mentioned problem occurred within 3 to 4 days.
1) Speaker is not working
2) While new product necessary setup-up, while automatically updated software Android version after that all setting Ikon which has shown on Main Display and setting manu suddenly converted in Ikon in large text format, never has setting to back on original /normal form.
3) Display Video quality is not good, it's shown sometimes good or sometimes blurry or low quality.
Today on 06/06/23, I registered a complaint with KRISHNA NOKIA Customer Centre which is located in Thane City-400605, Maharashtra- India.

I request the Nokia Team, To check and discuss with the Customer care agency and understand product issues. Hence I have enclosed here a complaint register & purchase receipt for your reference & use.

I look forward to your reply and permanent resolution to my problem. Want to check all aspects before returning to me. In the future we should not repeat the same problem. otherwise requested to replace this product with New.

I have been using NOKIA N95, 6.1+, 3.2 etc for the last 15 years . I love NoKia product but this time I had a very bad experience with the product. Hope so you will maintain customer satisfaction.

Mr. Harishchandra Vasant Sawant
Cosmos Classiue, meridien Building B2,
Flat No -10/B-B2, Near Tulsi Hotel,
Ghodbunder Road Thane west,
Patlipada- Thane west -400607,
Thane- Maharashtra- India.
Mobile No - +91-[protected]
Email-ID: [protected]

Piping Engineer | Piping Department
+5 photos
Was this information helpful?
No (0)
Yes (0)
Nokia India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Nokia India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Nokia India Phone
    +91 12 4483 3000
    +91 22 6776 9000
    +91 33 4006 2264
    Nokia India Address
    SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
    View all Nokia India contact information