Nokia — payment successfully debited but order was not placed

ramnik001

from Srinagar, Jammu and Kashmir

Address:	180001
Website:	www.nokia.com

I have ordered nokia 6.1 plus from nokia.com on 31 august 2018, i was login in with my facebook account ie: [protected]@gmail.com. Payment was successfully debited from my bank account ie: jammu and kashmir bank but my order was not placed. When i contact to nokia support they say that they cant find my order. If the order was not placed then i should get the refund for the payment i made ie rs.15999 but i still didn't get any refund.
I again try to contact the nokia support but they didn't reply to my email.
I can also provide my bank account statement if needed.

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Nokia India customer support has been notified about the posted complaint.

Sep 05, 2018

Updated by ramnik001 customer support has contacted me for bank details for refund, i told them that they will call me after few minutes so that i confirm all details but they didn't call me after...

Sep 06, 2018

Updated by ramnik001 i still didn't get any response from company
m waiting for response

kindly solve this asap