I recently purchased a Nokia T10 tablet from the Nokia website after reading about the new model featuring Wi-Fi and 4G capabilities. I was eager to own a tablet with calling facilities, so I contacted Nokia chat support to confirm these features before making my purchase.
Upon receiving the parcel, I opened the product after two days, only to discover that it lacked a SIM card slot and 4G calling functionality. I contacted Nokia chat support again to address this issue, but the representative I spoke with was unhelpful and uncooperative, which was rather disappointing.
I believe that the information regarding the T10 tablet on the Nokia website was not adequately presented or clarified, causing me to purchase a product that did not meet my needs. I kindly request that you accept the return of this unused tablet and provide me with a full refund. I have already purchased another Nokia T10 tablet from a different platform, which has the desired 4G calling feature.
Please understand that this issue arises from a lack of proper information on your website, as well as an unhelpful customer support experience. I am willing to resolve this matter amicably; however, if necessary, I will seek legal advice and contact consumer court to address this situation.
I hope we can reach a satisfactory resolution soon. I appreciate your attention to this matter and look forward to hearing from you.
Best Regards,
Puneet Batra
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