North Bihar Power Distribution Company [NBPDCL] — accidental related complaint

Address:

Sanjay Kumar Sinha(Advocate),Sahpur Pagra, Pagra, Dalsinghsarai, Samastipur-848114, Samastipur, Bihar, 848114

It is to mention that on several occasion the live supply wire is touching my boundary grill and electric shock is being felt to the entire house and even the iron grills are melted. While up-gradation the transmission wires were converted into covered wire but the one above my house was temporarily left and was promised to be removed next day but it is still left from last 6 month. On 1st january 2020 also one of the family members has felt the electric shock. The same has been conveyed to the eb officials but still it has not been resolved. Please look into it on urgent basis before any mis-happening.
Previous complain no.-[protected] (04/01/20), [protected] (07/01/20), [protected] (08/01/20), [protected] (12/01/20), [protected] (13/01/20), [protected] (17/01/20) (Even though its an accidental case, it was resolved in software without solving). It seems local officials are waiting for any fatalities. Its just a reminder that in case of further accident, the whole responsibilities lies to electricity department. Even call center executives are not re-opening the complain and giving different excuses and in response i have to raise a further new complain. It is to mention that as a consumer, my only responsibility is to inform the authorities and any further resolution is under the purview of eb department and it cannot give the excuses of their internal divisions of different sub department. It is to further mention that on 11th january also there was a case of electric shock to a worker. If this is not the portal to resolve these kind of minor maintenance issue then i will go to consumer grievance redressal forum (Cgrf), vidyut bhawan with all the previous complain and details. Its really unfortunate that with all the local support and information the issue is still pending.
With all uncovered lines converted into covered lines, why few of the small stretch is kept uncovered which is creating so many issues such as short circuit, overloaded phase, electrical shock etc. Just because of that my family (Small kids of age 3 year and 8 year) is in continuous danger and even after informing officials they are taking it as a casual case.