North Bihar Power Distribution Company [NBPDCL] — Unable to file a complaint online

Address:

Hakma, Garkha, Saran

The situation of NBPDCL is worse and typical as well asymmetrical.
The complaint helpline does not recoignize the CA number - consumer account number, while the same CA number is recognisable while making payments.
https://nbpdcl.co.in/(S(2ekrp1grckvndyrbkvrsjdw4))/frmGrievances.aspx

So worst, that even calls on toll free number do not land to the company mostly. Either it is not in service or no it is switched off. For example i am unable to reach 1912 helpline.

Only option remains to call the people like EE, AE and believe me, they are not enough to take all calls, so please make it correct, it is very wrong as impression for a private company to work like this.