Nownaukri.com — Refund of payment made for services

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201303

Dear now naukri,

1. please ref to your registration no nn001.

2. i wish to place on record my utter disappointment with respect to the services offered by your firm through your registered web portal. ie nownaukri.com. i was approached by your executive as my profile was available on the web media on another portal.

3. your executive had fixed up a tele appointment with me and assured me of explaining the procedure of registration. on the appointed time, inspite of my explaining my compulsion of finding time during the admission of my mother in law, i was able to attend to the call. i had been apprised by your junior executive that the u/m services/ terms and conditions would be offered :-

(a) resume and follow up services
(b) disclosure of names of professional companies where vacancy for senior executives existed.
(b) on deposit of an amount of rs 4000/ — 5000/-, a confirmed opportunity to an interview with the prospective high rating companies.

4. however, at the appointed time, mr akash, your senior executive took the responsibility of guiding me through the process of registration. at various stages of the tele conversation, i was made to believe that deposition of money for various services was mandatory and this would be the last payment. what was made to be a rs 4000/- rs 5000/- worth service turned out to be much more. please find enclosed receipts/invoices of money deposited amounting to rs 45492. until stopped and my grievance conveyed, this could have well amounted to rs 82000/- (approx) as mr akash was seeking another rs 32000/- as a final payment towards services likely to be offered. i immediately requested mr akash to stop further registration.

5. a few days later, i could reconnect with mr akash and i queried him on a number of issues concerning the the services offered and the fact that there was gross variance in what was told at the time of initial connect and at the time of registration. the invoices received bore an incorrect date as also the firms policy of any assurance in contravention to the executives earlier commitment. i requested mr akash to revert the money deposited but he after a lot of persuasion only disclosed an email id deepak. [protected]@nownaukri.com of the refund department, which apparently seems to be a personal email id. i have mailed the above matter to the email id provided on 06 jun 2016, but there has been no response even after a month also

6. it may be appreciated that this gross professional misconduct towards a serving govt officer reflects on the working ethos of your company, which needless to say is highly disappointing. therefore, i request you to revert the amount of rs 45492 /- paid back to me at the earliest. may i request you to depute an executive to contact me, if required.

7. in anticipation of a prompt action.

Yours sincerely,

Sd/-
(suhail bs kumar)

Mob : [protected]

Encls: invoices of payment mentioned above attached.