[Resolved] NurseryLive — Order is not received

[Resolved] NurseryLive — Order is not received

A Ayushi Parmar Jul 1, 2022 Dec 7, 2022 This thread was updated on Dec 7, 2022

I have placed order in nurserylive on 22 Jun 2022 worth ₹1187. They take 7 days to dispatch product, it's been more than that now. There is no way to contact to support team and the chat bot doesn't help at all, their representative in chat window is not replying or providing any updates on the Product. The products are not dispatched or shipped, so no tracking data is coming. There is no cancellation option available now. Please help me either get the products or get my refund. Was this information helpful? No (1) Yes (1)
Jul 13, 2022 Complaint marked as Resolved Order dispatched after a week and a half and arrived today NurseryLive customer support has been notified about the posted complaint. Jul 08, 2022 Updated by Ayushi Parmar One of my product got cancelled and they gave gift card, they are not even delivering the products i have ordered and not gift card to buy more.. there is not money back once this site has taken it Jul 13, 2022 Updated by Ayushi Parmar Today 13 jul i received my order, ofcourse one of three they cancelled and gave me gift, which i don't think I'm ever gonna use but the plants are looking good and healthy but the soil was too wet for succulents, thank God they sent it before they rot in the packaging
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Comments

Swati Aiyer

from Bengaluru, Karnataka

Jul 12, 2022

Same experience with order placed around the same time.

Mariana Mangsatabam

Dec 7, 2022

I ordered some plants from nurserylive for Rs 828. But never received them. After series of complaints and requesting for refund for 2 months, they gave a gift card. Now I have used the gift to buy a set of planters. It has been more than 4 days, no information about dispatch or shipping of the product. I am really disappointed with nurserylive. How can they do such kind of business. They are looting customers. Please stop cheating customers.