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NurseryLive Complaints & Reviews

nurserylive.com
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Updated: Jul 25, 2025
Complaints 805
Resolved
37
Unresolved
768
Bad 😕 It seems that NurseryLive has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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NurseryLive reviews & complaints(805)

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G
GitzRock
Jul 25, 2025
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Rajnigandha tube not received

Address: Online purchase

I had ordered a Rajnigandha tube along with some other plants. But I received all other plants except Rajnigandha tube for which I had paid Rs 299/-
Inspite of repeated reminders and complaints, there's no response from their end....
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A
Aneeta V
Jul 7, 2025
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No refund on the dead plant that was sent

I recently bought three plants fron nursery live website and two plants came fine but the rose plant was dead. When I logged a case with the customer care they havent given me refund for the plant but gave me points for it. This means you will not get the money back but you use the points and then also pay for delivery of the plant. What kind of nonsene thing is this? This is not acceptable. They are selling a normal rose plant and will courier...
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S
shwetaroy
from Kolkata, West Bengal
May 15, 2025
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Invoice is not generated

I placed an order on NurseryLive of amount ₹ 1, 564 on April 27, 2025. Order No. NLV[protected]
Firstly they delivered it very late which was on May 10, 2025. But there were no invoice provided along with it or they didn't even generate and send over their website/mail or WhatsApp.
I had raised an ticket to followup on the same on May 13, 2025 and the auto response assured response in 24 hours. Today is 15th May, I still haven't...
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L
Lisha Jose
from Tirur, Kerala
Apr 28, 2025
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Damaged Gerbera Plant(s) and Lack of Response from NurseryLive

Address: Experttag Ecommerce Pvt. Ltd. Office No. 15A, Forth Floor, A Building,City Vista, Kharadi, Pune Maharashtra - 411014 India [email protected]

I placed an order with NurseryLive for Gerbera plants on April 4, 2025. The plants were delivered on April 14, 2025, but unfortunately, they arrived damaged.

I immediately raised a complaint on April 15, 2025, regarding the damaged products. On April 17, 2025, I was contacted by a representative named Vedanti Gawade who requested proof of the damage via email. I promptly provided the required documentation, including pictures...
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S
shwetaroy
from Kolkata, West Bengal
Feb 20, 2024
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NLV1411730146 - Two plants are dead so I need replacement or refund to original sources

Address: Halisahar, West Bengal, India

I ordered few plants and vases from Nurserylive on Feb 3, 2024. Firstly the delivery was delayed(Feb 16, 2024), now when the delivery came I found two plants were in severe condition. One is dead and another is completely dried out. I requested a replacement for these two items through their portal and they responded that they would give me a Gift coupon for one item, and the validity of which is 1 year. Now firstly I want a replacement for...
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K
Kiger Reddy
Sep 22, 2022
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Orders not received no response from Customer care

Address: https://nurserylive.com/

Its been very long time since my orders were placed.(August 24 and August 29 2022) I have not received any update nor the products are dispatched.
Order ids :
NLV[protected]
NLV[protected]...
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T
Tapasweni Pathak
Feb 2, 2022
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Issued invoice or bill without supply of goods or services violating the GST ACT or GST rules

Order ID: NLV[protected]. Contains

1. https://nurserylive.com/products/gulmohar-tree-delonix-regia-plant?variant=[prot...⇄
2. https://nurserylive.com/products/miniature-rose-button-rose-any-color-plant?vari...⇄

As per product on the website:
1. Gulmohar Tree
Plant Specifications
Plant Height 24 inch (61 cm)
Plant Spread 5 inch (13 cm)
*above specification...
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M
mb09
Aug 24, 2021
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Highly unprofessional

I made a purchase with nurserylive on 30th June, ORDER NLV[protected] but they never gave any delivery dates or informed about the status of the order. There is no customer care number. Finally the order arrived on 12th Aug 2021. The package arrived with dried plants. I tried sending them emails with no replies. I tried contacting them on instagram but again they will just say our team will get in touch with you but no one ever replied to...
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K
Kamala DN
Jun 30, 2021
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Re: tracking order status

I have placed order a month ago.I didn't receive my order....
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R
rahul rawat 9108
May 30, 2021
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Order not canceled

Address: Office No. A-3030, 3rd Floor, Marvel Fuego, Survey Number :137, Opp Seasons Mall, Hadapsar Pune Maharashtra - 411028 India

Sir/mam, i had placed an order on nurserylive. they have failed to deliver the order and are also not canceling the order. The money was sent to them via UPI mode of payment. their customer care is non existent and despite multiple attempts to contact them, they have not replied. i kindly urge you to take necessary action,
details of order are as under

Order NLV[protected]
dated: 14/05/2021
status: not...
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S
Sangeesweety
from Bengaluru, Karnataka
Aug 11, 2020
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Order status and refund status

Website: info.nurserylive.com/YCLAWURS?id=85186=dh9TCAoGBFlTHgYBBVYJAAQCUR0=RVddAVNXQVFSFxNRUBcaAQpzUgwEC1ofV

Hi team,

I have ordered on 28th july order number being - l2cj070401. I made an order for 13 items out of which only two have been delivered and i have already paid the money. All of them hasn't been delivered and there has been no response to my queries.
If you could help me with this it will be great...
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P
p lahiri
from Chennai, Tamil Nadu
Jun 26, 2020
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Order cancellation and refund

I have order some plants through nurserylive.com since May 2020 starting. Since order, i try to contact them. But vendor web site no contact number not mentioned. They have provided one whats-app number and presently that also not working even if I send any msg to that number, no one response / reply me. Yesterday I chat with their team and request them to cancel my order and refund my 100% amount.
As of now I order 5 times, one of...
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Shdutta
from Mumbai, Maharashtra
Apr 17, 2024
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Address: Office no.15A, 4th floor, A building, City Vista, Kharadi, Pune, 411014
Website: pune.nurserylive.com

I ordered 11 plants, (Order no.NPUN[protected]) i have tried contacting them multiple tumes but not getting any response. I am contemplating filing a police complaint.
NurseryLive customer support has been notified about the posted complaint.
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    D
    dr j p singh
    Jan 16, 2024
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    NLV[protected] - 14 Jan, 2024

    material not received
    NurseryLive customer support has been notified about the posted complaint.
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      D
      Debasmita Datta
      Jul 27, 2023
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      Address: Pune (head office)
      Website: nurserylive.com

      So as per the cancellation policy of nursery live: if someone requests cancel within 24hours of placing order then the order can be cancelled.
      2 days ago I ordered some plants but due to misleading delivery charge, late dispatch and my non availability I requested for cancellation within 3-4 hours. Since then they are sending mail that my request will be conveyed soon etc etc but no response yet.
      Even there is no transparent customer care no in which I can contact.
      This is very inappropriate. Kindly look into this.
      NurseryLive customer support has been notified about the posted complaint.
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        A
        Anjs12
        Jul 15, 2023
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        I had placed order NLV[protected] on 3rd July and the order has not yet been shipped. And on asking for cancellation and refund they just refuse saying the order has been processed but still no update reflected in tracking status
        NurseryLive customer support has been notified about the posted complaint.
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          A
          Akash Saboo
          from Chennai, Tamil Nadu
          Jul 15, 2023
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          Order number NLV[protected]
          Cancelled within 24 hrs
          But no one is bothering to respond or mail.
          It seems there are big thief sitting there and tamkng money in the name of start up or whatever.
          Severe action should be taken against company and its founders, as there could be many such victims.
          Also, Simp app should be punished who assist in collecting payment.
          NurseryLive customer support has been notified about the posted complaint.
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            K
            Koustubhmani
            from Hyderabad, Andhra Pradesh
            Jul 14, 2023
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            Order no NVL[protected] was confirmed on 5th July for 5 plants worth 2257 (amount charged) but not processed till date. There is no cancelation or refund allowed.
            NurseryLive customer support has been notified about the posted complaint.
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              K
              Koustubhmani
              from Hyderabad, Andhra Pradesh
              Jul 14, 2023
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              Order no NVL[protected] of two plants fig and bottle brush not delivered. An email was sent saying the product was delivered. I raised a ticket with chat bot with the company. Ticket no. 187958 on 9th July. The amount charged was 767/-
              NurseryLive customer support has been notified about the posted complaint.
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                S
                Sun98
                Jul 14, 2023
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                Address: Experttag Ecommerce Pvt. Ltd. Office No. 15A, Forth Floor, A Building,City Vista, Kharadi, Pune Maharashtra - 411014 India
                Website: nurserylive.com

                Order Placed on: 4th July
                Order Number: NLV[protected]
                Isse: No update on order status, and no customer support provided even after raising ticket on the website 2 times.

                Shipping Policy states shipping will take place within 5-7 days. But my order has been "In Process" and not even been dispatched since 10 days.
                There customer support is non-existence.
                I raised tickets twice and got no response but they closed the ticket from their end.
                I tried to reach out to them on their social handles and still got no response.
                NurseryLive customer support has been notified about the posted complaint.
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