I received a mail that delivery agent couldn’t connect with me, however I got no calls from the agent, still I provided another number and expected delivery date then came to be 4.08.2022, and even on 4th, no calls or messages have been made by the delivery agent. I wrote an email to nykaa that it was not possible for me to keep waiting daily at home to receive the order because naturally it was a working week. I had clearly asked for clarity of the delivery date or that the order should be cancelled. After this a general reply was given that there was some issue with the delivery at that it will be delivered at the earliest to which I again asked for a specific date or an idea atleast, but sadly no reply was received for my concern and it was not even clear whether the product will arrive or not ever because as I mentioned I had received the message that it will be delivered on 4th itself, and this complaint was already made. As there was no reply from Nykaa I purchased the product from elsewhere and when after two days Nykaa delivered the product, I immediately contacted Nykaa support through email that as my email was not replied earlier I was stuck and had no other option than to purchase the product and all the photos as asked by the Nykaa support executive, were attached of the unopened product, just the outer cover was removed as at the time of delivery there was no name mentioned on it and as I was paying for the thing I had to check what was in it. Since that day, that is, 6 Aug, 2022, I have been writing to Nykaa about the concern and I have been only getting the same reply time and again that their policy is not to take return of electronic appliance, whereas my issue is not with the product but with Nykaa itself that they were poor in taking care of the concern of their customer and blatantly ignored it. Today is 22 Aug, 2022 and still there is no respite. Was this information helpful? | 
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