Dear Team,
This is regarding a brand new product purchased from General company which was so far known for his quality products but my experience was totally opposite and infact when searched on internet I found that there are huge number of people who had the same experience like what happened with me.
I bought a two ton inverter AC for my drawing Room which unfortunately didn't start at the time of installation itself. Service team replaced few parts (in Brand new product) but still it didn't worked for them, Finally they took two months and outdoor unit was replaced in winters.
Again the same happened next session and it didn't turned up. They again replaced a part by me paying for the same as it was one year now. The system worked for two months ( though installed in Drawing room so cumulative run time not more than 6 hrs ).And again its giving the same trouble, I escalated the case to their service team for a permanent solution but they are not even bothered now to revert on a mail. Just imagine how difficult it is for me that after spending 80k on a product, I'm not able to use it.
Later on I found Same is happening with so many clients . Therefore please it's my humble request to take action against the services provided by the company.
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