O General — AC not functioning properly

Address:

Ghaziabad, Uttar Pradesh

Dear Sir/ Madam, I purchased an Split 2T AC in Mumbai as per the details given below and got shifted to Indirapuram, Ghaziabad at below address: OGENERAL O/DR UNIT ASGA24AET T048402 1 OGENERAL AC ASGA24AET 2T SPL T048726 Current address : C 602, Amba G residency, Ahinsa Khand II, Indirapuram, Ghaziabad I requested O General customer care to get my AC installed at new location and it was also done by the authorized service center, Shivay Electronics on 13th April'14 on chargeable basis but i am so frustrated and annoyed that till date my AC is not working properly. During in last four months, i had to make at least hundred calls as they could not make it functional as of now.It looks like they were not expert of their product as different technicians who were visiting my house were giving different versions of problem and accordingly, they have changed almost all the parts of AC including Com-pressure. I am not sure weather now it will work for a long.Is O General AC is so bad that within a year of purchase, it will give so many troubles.Also the quality of installation is very bad. However, my humble request to the ETA management is to depute company own expert engineer to get the problem checked and provide necessary solution including "REPLACEMENT OF WHOLE AC" as i have lost the confidence completely with the above experience.Currently, my AC is working but not cooling ( I am attaching herewith a snap of the AC pipes which has got freezes ice over the pipe for your ready reference. In anticipation of an immediate necessary actions to resolve the problem. Regards, R.K.GARG C/o Rakesh Kumar Jha [protected]